Terms & Conditions
Last update: 26/09/2024
These Conditions apply to the purchase of Event Products and/or Services by the Customer through all Official Sales Channels and the subsequent use of such Event Products and/or Services by the Event Visitor (all as defined below).
1. Definitions
Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase of Event Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions, and/or the purchase confirmation and the general terms and conditions of the Online Ticketing Platform .
Business Packages: B2B Packages offered for sale under this name through the Official Sales Channels and are to be distinguished from the Tickets sold to Customer.
Combi Tickets: comfort or regular tickets that give You access to the Event for two days.
Comfort Zones: means the VIP zones on the Event site which includes a various options and separated access to all comfort areas, comfort bars, toilets and
Conditions: the present general terms and conditions, including the Hangar House Rules.
Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.
Customer, You, Your, Main Buyer means the consumer, legal entity or de facto association that enters into the Agreement for the purchase of the Event Products and/or Services as provided herein.
Day Tickets: comfort or regular tickets that give You access to the Event.
Event: any event such as, but not limited to, festivals, conferences, musicals, theatre, theatrical or musical performances such as DJ set, concerts, (dinner) shows, trade fairs or sporting events.
Event Organiser: Hangar SPRL, with registered office at Chaussée d’Alsemberg 1021, 1420 Braine L’Alleud and company number BE 3631.7201.1655, the organiser and producer of the Event.
Event Partner: an Event Organiser’s partner for the sale of Event Products and/or
Event Products and/or Services means the products and/or services relating to the Event as offered to and purchased by the Customer through the Official Sales Channels including the Tickets and Parking Tickets.
Event Visitor: The natural person who visits the Event and thereto holds a valid Tickets in his/her name (as defined in this Agreement), and ultimately uses the Event Products and/or Services in accordance with the Agreement (such as, for example, the employees or customers of B2B customers or the natural persons who purchase Event Products and/or Services in their own name and for their own account).
Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Event impossible, impracticable or unsafe: natural disaster, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the state, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Event Organiser, as The following events also constitute force majeure events for the purposes hereof:
- weather conditions (such as rain, wind, or hail) that prevent the concert from taking place outdoors, if applicable;
- inclement weather such as rainstorms, thunderstorms, typhoons, hurricanes, flooding, heatwaves or extreme heat;
- the illness or injury of a singer, musician or DJ for any reason;
- measures taken by the public authorities that result in the cancellation or interruption of the concert.
Gift Voucher means the prepaid financial instrument issued and sold by the Event Organiser with various specified face value that can be used towards the purchase of one or more Event Products and/or Services.
Hangar Event Bracelet: Event Visitors can only access the Event with a bracelet given at the entrance of the Event and after a validity check of the Customer’s Ticket. If You have purchased a comfort Ticket, Your Hangar Event Bracelet also gives You access to the Comfort
Hangar House Rules: the internal rules for Events.
HNG Tokens: the official currency of the Event, which can be purchased at the Event site.
Official Sales Channel: Event Products and/or Services can only be purchased through the Event Organiser and Event Partners. Event Products and/ or Services offered through the Event Organiser are processed through the Online Ticketing Platform, the service provider of the Event
Online Ticketing Platform: Online Ticketing Platforms such as See Tickets or Resident Advisor are used to enter into an Agreement with the Customer for the sale of certain Event Products and Services as set out in this Agreement.
Parking Tickets: tickets that give You access to the parking site of the event.
Privacy Policy: rules concerning the protection of personal data and confidentiality. Privacy Policy is available at thehangar.be.
Service Fees: fees for processing, managing and using the services offered by the Online Ticketing Platform. These fees are indicated in the Online Ticketing Platform’s conditions.
Tickets: access pass that give You access to the event such as Combi Tickets, Day Tickets, Hangar Event Bracelet
2. Scope of the Conditions
The Hangar House Rules form an integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest when entering into an Agreement through the Official Sales Channels. You can always consult a recent version of the Conditions at thehangar.be ; or on request from the Event’s customer service department. Hangar reserves the right to unilaterally modify these Conditions. In case of modification, the Customer will be informed by e-mail.
If You purchase Event Products and/or Services not only for yourself but also for others, we remind You that it is Your sole responsibility to inform those people of these Conditions and any other terms and conditions that may apply to Your purchase (including Hangar House Rules), and to obtain their agreement to those terms and conditions prior to Your For the record, if and to the extent that a direct relationship should arise between the Event Organiser and the aforementioned persons in the context of the performance of the Agreement (for example, upon the creation the purchase of Token or Gift Cards), such person will be asked to read and accept the relevant Event Organiser terms and conditions.
3. Purchase of Event Products and/or Services
Event Products and/or Services can only be purchased through the Official Sales Channels.
Tickets and Parking Tickets obtained by any other means (e.g. through another sales channel or unauthorised methods) will not be considered valid by the Event Organiser and the Event Organiser reserves the right to deny the holder of such Ticket access to the Event.
As soon as the official sale of Event Products and/or Services starts, You may access the Online Ticketing Platform via the website thehangar.be. The Event Organiser will operate a queuing system so that – to the extent possible – each person who gains access to the Online Ticketing Platform may actually purchase Tickets.
The Event Organiser reserves the right to limit the time the Customer is in the Online Ticketing Platform shop in order to allow as many people as possible to purchase Tickets. If the purchase is not completed within this time limit, the Customer will automatically be removed from the Online Ticketing Platform and rejoin the queue.
Event Products and Services can be purchased directly from the Event Organiser, via the website thehangar.be and via the Online Ticketing Platform. A purchase can only be processed after the purchase price has been paid in full.
The Event Organiser’s Conditions and Privacy Policy and Online Ticketing Platform’s terms and conditions and privacy policy are made available in full text and must be accepted before a purchase can be made.
4. Pricing
Several offers with different prices are available for the purchase of Tickets such as comfort or regular Day Tickets, comfort or regular Combi Tickets, Parking Tickets.
Tickets sold by the Event Organiser are offered at the price in force on the date of purchase, as indicated to the Customer on the website prior to purchase.
Prices are given in euros and include VAT and Services Fees.
The price is payable in full on the date of purchase by the Customer.
5. Methods of payment
Tickets are sold by secure means via Online Ticketing Platform. Various payment methods are available for Ticket purchases:
- By bank card: Bancontact, Visa, MasterCard, Maestro;
- By PayPal;
- By iDEAL
6. Personalisation
Each Ticket of the Event is provided to You via an e-ticket and must be personalised by entering the name, email address and nationality of the Event Visitor. The Event Visitor may be yourself or other people for whom You purchase Tickets.
Unless otherwise stated by the Event Organiser, this personalisation of the Ticket must take place within the period specified in the ticket confirmation email sent to You. After this period, the personalisation is definitive and the personal data provided may no longer be changed. The Event Organiser reserves the right to cancel the sale of Tickets for the Event for which personalisation has not taken place within the relevant period.
If You purchase a Ticket of the Event not only for yourself but also for others (Your “Guests”), it shall be Your sole responsibility to obtain – to the extent required by law – the consent of such persons to transmit their personal data to the Event Organiser in the context of the personalisation of such Ticket, as stated herein. The provisions of Article 2.2. shall apply accordingly.
7. No right of withdrawal
The right of withdrawal is expressly excluded based on Article VI.53, 12° of the Belgian Code of Economic Law. This means that You do not have a cooling-off period of fourteen (14) days to revoke, cancel or return the purchase of Event Products and/or Services.
8. Resale of Tickets
Tickets for the Event may not be resold, exchanged or offered for commercial or promotional purposes without the express and written consent of the Event Organiser or Event Partners.. The Event Organiser and/or Event Partners also reserve(s) the right to cancel Tickets for the Event as soon as it is established that Tickets for the Event have been obtained, offered, or distributed in violation of this provision . You will be denied access to the Event without any right to refund of the purchase price of the Ticket or any other form of compensation.
The resale of a Ticket at a price higher than that set by the Event Organiser is prohibited under the Belgian law of 13 July 2013 and punishable by a fine of up to € 10 000 (in accordance with article 124 of the Belgian law of 6 April 2010), as well as criminal prosecution.
Tickets for the Event may not be used for commercial or promotional purposes, including but not limited to contests, sweepstakes, lotteries, raffles, giveaways, without prior permission from the Event Organiser.
9. Event Products and/or Services purchased from an Event Partner
When You purchase Event Products and/or Services through an Event Partner, the Event Partner (and not the Event Organiser) is Your contracting You enter into an agreement with them and are subject to their own terms and conditions of purchase, as well as to these Conditions. In case of conflict or ambiguity, the terms from the agreement between You and the Event Partner take precedence over these Conditions.
It is the sole responsibility of the Event Partner to provide You with a copy of the applicable terms and conditions during the purchase process and no later than at the conclusion of the agreement with You. In this context, the Event Organiser is released from any contractual liability to
For purchases from an Event Partner, the cancellation and refund policy is governed solely by the Event Partner’s general terms and The Event Organiser bears no liability whatsoever.
10. Hangar Event Bracelet
Only Event Visitors in possession of a valid Ticket and corresponding ID can collect their Hangar Event Bracelet. The Event Organiser will provide You with a Hangar Event Bracelet at the entrance to the Event.
One Hangar Event Bracelet is only valid for access of one single person on the day or days for which the Ticket was purchased.
The Event Visitor must always be in possession of the Hangar Event Bracelet.
Only a legitimate and registered Hangar Event Ticket can grant the Event Visitor a Bracelet which will give the access to the Event site.
Visitors may not enter areas to which their Hangar Event Bracelet does not grant access (e.g. comfort zone, backstage, stages, etc.).
Loss or theft of Your Hangar Event Bracelet
You are solely responsible for loss or theft of Your Hangar Event Bracelet after receipt from the Event Organiser (in accordance with the provisions of these Conditions).
In case of loss or theft, pursuant to article 10.6, the Event Organiser is never obliged to provide You with a new Hangar Event Bracelet. Nor can a refund be demanded.
11. Business Packages
Business Packages can only be purchased by a legal entity with a valid VAT number (the ‘Company’). A Business Package includes non-personalised admission Tickets to the Event and grants access to the Event and the dedicated B2B areas across the entire Event grounds.
Loss or theft of the Ticket is the responsibility of the Company that bought the Ticket and does not give right to a refund.
The Company is required to complete a Business Package application to purchase B2B Tickets. A purchase must always be approved by the Event Organiser.
Payment
If the Company’s application for a Business Package is approved by the Event Organiser, the Company will receive a pro forma invoice with payment instructions. Payment must be received by the Event Organiser no later than seven (7) days after sending this pro forma invoice to the Company.
In case of late payment, the provisions of the Belgian Act on Late Payment in Commercial Transactions shall apply.
All prices are inclusive of 21% VAT. All VAT and taxes are payable by the Company.
The Event Organiser reserves the right to cancel the order in question in the event of late payment. In such a case, the Event Organiser shall be entitled to charge a handling fee of 10% of the price of the Business Packages ordered.
Hangar House rules
To ensure that all visitors to the B2B Zone have the best possible experience, bare body parts will not be tolerated. The foregoing is without prejudice to the Hangar House Rules as set out the annex.
12. Gift Vouchers
Gift Vouchers are available for purchase directly from the Event Organiser (via the Online Ticketing Platform ).
Gift Vouchers cannot be resold by third parties or used for commercial or promotional purposes.
Gift Vouchers cannot be returned or exchanged for cash.
Gift Vouchers are non-refundable. However, a 14-day grace period will apply from the date of purchase should the purchaser change their mind, in which case a full refund will be given, provided that the Gift Voucher has not been redeemed in part or in full.
Gift Vouchers are valid only for the next edition of the Event from the date of issue. The Event Organiser may consider (at its absolute discretion) an extension to the expiry date of a Gift Voucher on a case-by-case basis where there are extenuating circumstances to justify such extension being appropriate and fair.
Gift Vouchers that are lost, stolen, destroyed or expired cannot be replaced.
Gift Vouchers may be exchanged wholly or partly for Tickets of the Event or products of the Event Organiser store (thehangar.be).
Gift Vouchers can be used for full or part payment. Any unused amount will remain attached to the original Gift Voucher code for use on future transactions. Please email the Office (info@thehangar.be) to confirm the current balance of any Gift Voucher.
13. Cashless payment – HNG Tokens
Hangar Events are cashless Events.
HNG Tokens are the official currency at the Event. These virtual Tokens have been created specifically for Hangar Events.
HNG Tokens are available in Your virtual wallet on the Hangar app. You can top-up Your wallet using various payments methods.
If You don’t have a smartphone, physical top-up cards will be available for purchase at cashless customer service points at the Event.
The worth of a token, the top-up fees and the cost of the top-up card are detailed in the specific conditions on the website (thehangar.be).
HNG Tokens are valid for 6 months after the date of purchase. If not used within this 6-month period, these Tokens will automatically disappear from Your virtual wallet. Please note that at the end of each fiscal year (31st December), Your wallet will be reset and set to zero.
The terms and conditions for cashless payments will also be made available at the cashless customer service points at the Event.
Refund
If You don’t use all tokens during the Event, You can request a refund 72 hours after the end of the Event for a one week period. Moreover, refunds only work on top-ups made in the last 30 days. Therefore, refunds will not work for previous Events if they are not within the last 30 days.
The cost of the refund is specified in the specific conditions on the website (thehangar.be).
For physical top-up cards, You need to link Your card to the Hangar app or the Hangar web app (https://hangar.anykrowd.app/) to request a refund. This only works with cards that have a QR code on them.
Liability
The Event Organiser cannot be held liable for theft, loss of Tokens or malfunctions in the cashless system.
Transaction disputes
All disputes relating to cashless payments must be reported immediately to info@thehangar.be.
14. Modification / Cancellation of the Event and refund
Tickets for the Event are in principle non-refundable or -exchangeable.
If less than 60% of the event has been completed, the Customer may request a partial refund. If the Event covers several days and one or more days are cancelled, a partial refund corresponding to the cancelled days can be requested.
In case of cancellation of the Event for any demonstrable compelling reason, including due to a Force Majeure event, the Event will be postponed, if possible, to another date. The Customer who is unable to attend the postponed Event and requests a refund, must notify us within the period of one month.
If the Event cannot be postponed, a refund may be requested. The Customer has a period of one month from the cancelled Event to request a refund.
The Event Organiser may, for compelling reasons (e.g. weather conditions, security, artist cancellations), be required to change or modify the Event programme with no modification of the date of the Event. In this case, the entry Ticket will remain valid and no entry Tickets will be refunded or exchanged (in whole or in part).
The refund is in the form of a voucher of the value of Your Ticket to be used on future Events.
Service Fees are not refundable.
15. Liability of the Customer and Event Visitor
Refusal of access
Those who fail to comply with these Conditions will be immediately refused entry to or removed from the Event Site. No refunds will be made unless otherwise agreed here.
The Event Organiser reserves the right to refuse entry to other Events organised by the Event Organiser and its affiliates, depending on the nature of non-compliance with these Conditions (e.g. if You sell drugs at the Event).
Prosecution
The Event Organiser reserves the right to prosecute any holder of forged Tickets relating to the Event and Hangar Event Bracelets and any person who fails to comply with these Conditions.
16. Liability of the Event Organiser Direct Damage
The Event Organiser shall only be liable for damage directly and exclusively resulting from its willful misconduct.
In no event may the Organizer be held liable for Tickets lost by Customers, for any reason, provided the Organizer cannot be reasonably held responsible for the loss. Once the Ticket has been provided to the Customer, the latter shall assume the risks of loss, theft and misuse.
The Event Organiser is not responsible for lost or stolen items.
Excluded from compensation are (i) damages and losses caused by Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious fault by the damaged party.
The Event Organiser is not liable for damages, theft or any accidents to vehicles or persons in the Event’s official parkings. Such parkings are always used at Your own risk.
Force Majeure
The Event Organiser cannot be held responsible for damages (direct or indirect) or for the non-execution or delay in execution of its obligations when it is caused by Force Majeure event.
17. Image rights
Photo and video recordings will be made during the Event. There is a good chance that You will be filmed. By entering the Event site, You agree to be photographed and filmed by the Event Organiser and Event Partners. The Customer accepts that his image may be used on different supports (social networks, website, paper) and for different purposes, in particular for promotional purposes. The Customer is not entitled to any remuneration in this respect.
Camera surveillance at the Event will be carried out in accordance with local legislation. These recordings will only be used for security purposes during the Event and will not be passed on to third parties, except to the competent authority upon receipt of a formal request.
The Event Organiser and/or Event Partners reserve(s) the right to verify the identity of visitors.
Digital cameras and/or video cameras are allowed on the grounds with the exception of (semi-) professional equipment.
18. Intellectual property
All content provided during the Event and/or available on the website is the property of the Event Organiser and is protected by intellectual property laws. Any reproduction of this content for commercial or promotional purposes is strictly prohibited.
19. Privacy
When purchasing and/or using Event Products and/or Services, personal data will be processed in accordance with the Event Organiser’s Privacy Policy, as available at thehangar.be.
When purchasing through an Event Partner, You are subject to the privacy policy of that party. Although we take every precaution to ensure that our Event Partners comply with the General Data Protection Regulation, we have no control over the information You enter there and how it is processed and is in no way responsible for it. It is Your responsibility to use this thoughtfully and read the privacy policies of these third parties carefully before accepting them.
20. Applicable law, competent court and ODR
These Conditions are governed exclusively by Belgian law, to the exclusion of the rules of international private law.
All disputes in relation with these Conditions shall be settled by the competent court in Brussels, to the exclusion of all other courts. However, the Event Organiser reserves the right to file a claim with the court that would be competent under the legal jurisdiction rules.
The Event Organiser hereby informs You of the existence of the European Union’s ‘Online Dispute Resolution’ platform. In the event of a dispute, the Event visitor may request an out-of-court dispute resolution request at http:// europa.eu/consumers/odr/.
21. Other provisions
If any provision of these Conditions, or any part thereof, is or is declared invalid or unenforceable, the remaining provisions of these Conditions or the remainder of that provision shall remain in full force and effect and such provision shall be automatically replaced (by operation of law) by a valid provision that is as close as possible to the invalid provision.
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Annex : Hangar House Rules
Hangar aims to be a safe place, where everyone feels welcome and comfortable, where no one faces discrimination or harassment. We wish that everyone, regardless of gender, orientation, culture, religion, ethnicity or disabilities, can be themselves, feel safe and be treated respectfully at the Event. To achieve this, we expect all visitors to behave responsibly, and the following Hangar House Rules apply to all visitors
The Hangar House Rules are an integral part of the Conditions and are also posted at the entrance of the Event. The Hangar House Rules are always implemented in accordance with locally applicable rules and regulations.
1. Event opening hours
For each Event, opening and check-in times are available on the website.
The Event Organiser reserves the right to refuse entry to Event Visitors who arrive after check-in time to the Event site, even if the Event Visitor holds a valid entry Ticket.
The line-up of artists determines the accessibility of the number of stages and the opening hours of each stage. Outside a stage’s opening hours, the stage area is not accessible to the
2. Age limit
The minimum age for entry to the Event is eighteen (18) years. No exception will be made to this rule even if the person is accompanied by a parent, guardian and/or other adult. The Event Organiser will deny entry to the Event if, for example, the identity check mentioned below shows that the Event Visitor has not reached the age limit conditions at the start of the Event.
3. Entry to the Event and identity check
The Event Organiser reserves the right to check (or have checked by designated representatives) the identity of anyone entering the Event site. If one cannot be identified or if the name on the Tickets does not match the identity of the person entering as stated on the identity document, the person concerned will be refused entry to the Event site. A valid proof of identity can be a valid identity card, passport or driving licence. Copies of identity documents will not be accepted. If You are caught with a false identity document, this will be considered identity fraud and You will be refused entry to the Event. You will also face criminal charges.
A denied admission under clause 3.1 does not entitle anyone to a refund or compensation.
For security reasons, We maintain an IN = IN, OUT = OUT policy for Day Tickets. It is not allowed to leave and re-enter the Event site on the same day by using Your Hangar Event Bracelet and/or Ticket.
Event visitors who hold a Combi Ticket and leave the Event site are not allowed to re-enter the Event Site until the following day.
4. Access control
Access control is based on applicable legislation, aimed at detecting weapons and dangerous objects. Should these items be present on the Event site, they could have a negative impact on the smooth running of the event or endanger the safety of visitors. Entry to the Event site may be refused and visitors may be removed from the Event site (without entitlement to a refund of the entry fee) if, in the opinion of the Event Organiser or its representatives, a visitor is or could reasonably constitute a danger to himself and/or others visitors, in particular if the visitor: (the following list is not exhaustive):
- is under the influence of alcohol or drugs; is in possession of drugs or dealing drugs;
- had previously been refused entry to other Events/meetings by the Event Organiser or other authorities;
- displays behaviour or wears clothing clearly aimed at disturbing the peace, provoking or inciting violence, hatred, anger, xenophobia, racial hatred, etc;
- endanger the lives of other visitors;
- is in possession of prohibited items;
- refuses to be searched by authorised security personnel;
- refuses or fails to comply with the
5. Security check
Entry to the Event site implies acceptance of all prevention and control measures taken by the Event Organiser or security team, including the search of persons and bags.
Anyone wishing to enter the Event site may be searched by authorised security personnel before gaining access to the Event site, always in accordance with local applicable laws and regulations.
Authorised security personnel may ask people of the same sex to be searched and/ or have their clothes and luggage searched to intercept prohibited items as set out in the Hangar House Rules (as incorporated herein). If prohibited items are found, security personnel have the right to confiscate them and refuse their owner access to the Event. In case of such confiscation or refusal, no refund will be made.
Everyone present on the Event site must at all times comply with the instructions and guidelines of the Event Organiser or his authorised representatives on the Event site, in order to ensure public order and safety during the Event.
For security reasons, the Event Organiser reserves the right:
- to pause or stop the Event;
- to prevent visitors from leaving the Event site until further notice;
- to ask visitors to leave the Event site;
- to refuse visitors access to the Event, even if they are in possession of a valid Ticket.
Visitors are not allowed:
- to enter zones to which their Hangar Event Bracelet does not grant access (Comfort zone, backstage, stages, etc.);
- to sell food, drinks or other products without the express permission of the Event Organiser;
- throwing or shooting objects in solid, liquid or gas form;
- to smoke in places where smoking is prohibited, especially in tents, buildings and other indoor venues;
- to urinate in public, except in places provided for that purpose;
- to wear full face masks (masks, morph suites, );
- to park a vehicle without official permission from the Event Organiser. Cars may be towed away at the owner/user’s expense;
- to take down, tear down or destroy decorations;
- to steal decorations or other material owned by the Event Organiser, its employees and/or its suppliers;
- to make open fire;
- to do crowd surfing or stage diving;
- to climb on tents, structures, fences, light bridges, benches or other structures on the Event site; to block entrances, exits and emergency exits ;
- to disguise themselves so as to be unrecognisable with the intention of disturbing the peace or endangering the safety of other visitors;
- to be involved in any criminal offences including any sexual offences;
- to wear texts, symbols, objects, clothing and/or other (visible) external expressions that explicitly refer to a political, social movement or Anything indicating discrimination, incitement or racism is strictly prohibited.
6. Prohibited items
The following items are prohibited on the Event site:
- bring Your own food and drinks to the Event site;
- drugs or other illegal mind-altering substances;
- deodorant or perfume in packages of more than 100 ml;
- other objects (umbrellas, camera tripods, laser pens, etc.) that security personnel decide pose a risk to other visitors;
- projectiles or explosives in solid, liquid or gas form;
- flammable products or materials and aerosols;
- pyrotechnic articles (fireworks, flares, );
- other weapons or sharp, pointed objects (sticks, chains, knives, );
- banners or objects with discriminatory and/or provocative texts or expressions that may be used to disturb the peace, or that may endanger the safety of the crowd and/or cause injury or damage to persons and property;
- animals (except guide dogs for the vision impaired people);
- drones;
- any other objects that the Event Organiser or its representatives deem dangerous to the organisation and passage of the Event and/or other
However, the following items are allowed on the Event site:
- guide dogs for visually impaired people;
- disposable or pocket cameras;
- pinless retractable umbrellas (not parasols);
- plastic sheeting and blankets to lie/sit on;
- sunscreen, cosmetics, deodorant in packs of up to 100 ml;
- refreshers / atomisers, small backpacks or other
- selfie sticks that are less than 1 m long when extended and are intended for photography
It is forbidden to make open fires.
To preserve the safety of the Event and other visitors, do not disguise yourself unrecognisably.
The directives and instructions of the (security) staff should always be followed immediately. In case of suspicion or actual possession of illegal or dangerous products, security personnel have the right to stop and search the person concerned.
7. Smoke
Smoking is prohibited in indoor areas (such as tents, buildings and indoor venues).
8. Drug policy = zero tolerance
Hangar has an absolute zero tolerance policy on drugs! It is forbidden to carry and/or use drugs on the Event site. If You are caught doing so, You will be removed from the Event site. This policy is strictly enforced and in any event means that the case will be handed over to the police. All visitors will be allowed to deposit drugs in special drug barrels before entering the Event site.
It is forbidden to deal drugs on the Event site. If such a violation is uncovered, You will be removed from the Event site and handed over to the police.
If a visitor is prescribed certain medication for health reasons, he/she must present a valid medical certificate before being allowed to bring that specific medication onto the Event site.
9. Safety in front of and around the stage – Prohibited actions
Crowd surfing and stage diving are prohibited at the Event. Expulsion from the Event site when this rule is not observed is the logical consequence.
Visitors to the Event should not block any entrances, exits and emergency exits.
10. The Event site – damage to materials
All visitors are requested to do their bit to keep the surroundings as clean as possible. On the Event site and the Parking, it is clearly marked where You can leave Your rubbish. Please make use of this.
Tearing off, breaking or any other form of destruction to the material of the Event , including theft, will result in removal from the Event. Entry will be denied for the remainder of the Event and may be denied for subsequent years.
11. Toilets
Use of toilets is free of charge at the Event. It is strictly forbidden to urinate in public, except in the places provided for that purpose. If You are caught urinating in public, You risk being removed from the Event site.
12. Promotion
It is forbidden to distribute flyers or put-up posters during the Event. Visitors wishing to promote their own events can place an ad in the Hangar Event newspaper distributed to visitors during the Event.
13. Loss or damage
The artists and the Event Organiser cannot be held liable for damage, loss or theft, nor for any other accident.
14. Force Majeure
The Event Organiser may be forced to close stages due to weather conditions or other force majeure events. This will not result in a partial or full refund.
15. Parking
For certain Events, Parking is available near the Event site. During the sale, You can also buy a Parking Ticket that allows You to park in any of the car parks. It is not possible to reserve a specific car park or parking space. After payment, You will receive a e-ticket that You can use to park Your car. The period for the Ticket sale will be announced on our website.
The visitor expressly agrees not to seek the liability of the Event Organiser for damages caused to, theft of or other accidents involving vehicles or persons in the official parking lots of the Event.
16. Disability
Visitors with disabilities can use the reserved car park upon presentation of a blue parking card. Please notify us in advance if You wish to use this car park, by sending an e-mail to : info@thehangar.be.