General Information
+ How do tokens work ?
Using the Hangar app, you are given a virtual wallet. You can top-up this wallet using various payments methods.
The currency of this wallet is HNG tokens. Virtual tokens created specifically for Hangar events.
+ How much is 1 HNG ?
1 HNG = 3,80€
+ How much does it cost to top-up ?
When you pay by debit card or credit card at the bar, you pay a fee for every transaction.
With the Hangar wallet, you only pay every time you top-up. So if you only top up once for the entire event, you only pay a fee once.
The fee is 0,22€ per top-up.
+ How long are tokens valid ?
Tokens are valid for 6 months after the date of purchase and 6 months after the last transaction using them.
Example: You top up 100€ on April 18 (valid until October 18). You use part of the balance on May 17 (the remaining balance is then valid until November 17).
After this 6-month period without any activity, tokens will automatically disappear from your app.
No refund will be possible after expiration.
After each fiscal year (December 31) tokens disappear from the app (1st week of January).
+ Can I get a refund if I don't use all my tokens on my Hangar app ?
Yes.
Token refunds open 72 hours after the end of the event and remain available for a 2-week period.
Refunds only apply to top-ups made within the last 30 days. Refunds for older top-ups or past events (beyond 30 days) will not be processed.
It costs 1,90€ per refund.
+ I don't have a smartphone. Can I still pay at the bar?
Physical top-up cards are available for purchase if you do not have a smartphone.
They cost 1,15€ per card.
+ Can I get a refund if I don't use all my tokens on my physical top-up card?
You need to link your physical top-up card to the Hangar app or the Hangar web app to request a refund. This only works with cards that have a QR code on them.
Link to the Hangar App – https://hangar.anykrowd.app/