General Information
+ How do tokens work ?
Using the Hangar app, you are given a virtual wallet. You can top-up this wallet using various payments methods.
The currency of this wallet is HNG tokens. Virtual tokens created specifically for Hangar events.
+ Using the Hangar app, you are given a virtual wallet. You can top-up this wallet using various payments methods. The currency of this wallet is HNG tokens. Virtual tokens created specifically for Hangar events.
- 1 HNG = 3,80€
+ How much does it cost to top-up ?
When you pay by debit card or credit card at the bar, you pay a fee for every transaction.
With the Hangar wallet, you only pay every time you top-up. So if you only top up once for the entire event, you only pay a fee once.
The fee is 0,22€ per top-up.
+ How long are tokens valid ?
Tokens are valid for 6 months after the date of purchase and must be used within this period. If not used within this 6-month period, these tokens will automatically disappear from your app.
HOWEVER, wallets must also be reset and set to zero at the end of each fiscal year (31st December of each year).
+ Can I get a refund if I don't use all my tokens on my Hangar app ?
Yes.
We open token refunds 72 hours after the end of the event for a 1 week period.
Refunds only work on top-ups made in the last 30 days. Refunds will not work for previous events if they are not within the last 30 days.
It costs 1,90€ per refund.
+ I don't have a smartphone. Can I still pay at the bar?
Physical top-up cards are available for purchase if you do not have a smartphone. They cost 1,90€ per card.
+ Can I get a refund if I don't use all my tokens on my physical top-up card?
You need to link your physical top-up card to the Hangar app or the Hangar web app to request a refund. This only works with cards that have a QR code on them.
Link to the Hangar web app – https://hangar.anykrowd.app/