Tickets

You can buy tickets exclusively on our website the « Ticket » button or via this link. Make sure you only use these official ticketshops to buy/sell your tickets :

• • • Resident Advisor
    • Ticketswap

You can buy a maximum of 10 tickets per order.

After completing an order with payment, you will receive an order confirmation from Paylogic (SeeTickets).

In order to avoid fraud and high resell prices, Hangar only allows Tickets Holders to personalize and download their tickets 2 weeks before the event. Before these 2 weeks, the only thing you get is an order confirmation. You will receive an email notification once the ticket is personalizable and downloadable.

In order to personalize your ticket(s), you will receive a notification email when personalization is available (2 weeks before the event). This email provides a link and asks you to fill in personal information (such as full name, email address and date of birth of every attendee).

Ticket personalization is important in order to :

1. 1. 1. 1. Prevent and minimize ticket resale on the black market for a higher value.
         2. Maximize security by identifying attendees.

You can buy or resell tickets via our official Ticketswap page. We recommend only using TicketSwap to avoid unwanted surprises such as fake or fraudulent tickets.

To sell your ticket on TicketSwap, you must use the Paylogic (SeeTickets) ticket received in a PDF format by email. These PDF tickets are generally sent out 2 weeks before the event.

It is not possible use the PDF ticket from the Hangar app.

If you run into any issues with tickets, please do not hesitate to contact us via info@thehangar.be.

You can receive your tickets purchased on Paylogic again by requesting it in this link.

It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.

We recommend you to check your inbox thoroughly also including your “Spam” folder.

Note: The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.

It is also possible to access your order by clicking on the ‘manage my tickets’ button in the confirmation mail or by clicking on the order in the order reminder mail.

More information can be found on this FAQ.

You can request your order confirmation and re-download your tickets by using this tool https://account.paylogic.com/i-lost-my-tickets

You can request a voucher of the value of your ticket to be used on future events.